POLICIES
- Order is only complete when the 50% deposit has been sent.
- Deposits are non-refundable but can be used as credit for a later date withim a 6 months period.
- Payment methods: Bank tranfer and cash.
- Change of date is subject to availability.
- If the customer chooses to pick up their cake. Once the cake is out of our possesion, we are not responsible for any damages due to transportation or set up. (Check our cake care guide)
- It is necessary to pick up your order exactly at the scheduled time. It is not certain that we will be available later.
- Delivery to the venue has an extra cost depending on the distance.
- The collection address will be sent to you after the deposit has been paid.
CAKE CARE INSTRUCTIONS
- Its recommended to pick up you cake with a spacious car and someone else. A second pair of hands could come handy.
- Set the cake on flat surface, the copilot’s feet area and the trunk are the best options. Never transport the cake incline.
- Turn on your AC before you arrive to pick up and keep it on until its final destiny.
- It’s crucial to drive cautiously at a moderate speed. Avoid braking, turning or accelerating abruply, watch out for pot holes, bumps, downs and ups.
- Keep it away from the sun and high temperatures, its recommended to have it in a refrigerator until its time to exhibit it. (Fondant cakes don’t need to be on the refrigerator, a room with AC would be fine)
- Make sure to disasseble the cake’s box before trying to move the cake. Cautiously drag it toward you, use both hands, from the bottom of the base, to handle/move it.
- For neater slices, its recommended to use a serrated knife.
- High and multi-level cakes have internal structure/piping, make sure to them. Don’t try the famous first bite!
Our cakes and cupcakes are made with butter, they need to be at room temperature for 1-3 hours before serving to allow the cake texture, buttercream and fillings to soften and the flavors to come to life.
